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21bit Responsible Gambling – Account Limits, Self-Exclusion and Support
All responsible gambling tools are managed at Account – Responsible Gambling; they are available to every registered account holder at any time without needing to contact support.
Controls you set take effect immediately when reducing a limit; increases require a mandatory waiting period before they come into force.
If you are concerned about your gambling habits, the tools on this page are available to use at any time – no explanation or justification is required to activate them.
Deposit Limits
Deposit limits cap the total amount you can add to your account within a chosen time period – daily, weekly, or monthly limits can be set independently of one another.
- Set a daily, weekly, or monthly deposit cap at Account – Responsible Gambling – Deposit Limits
- Reductions apply immediately and cannot be reversed until the limit period expires
- Increases require a cooling-off period before taking effect – the waiting time is shown when you submit the increase
- The current limit and remaining allowance for the active period are visible in the same section
- Deposits that would exceed the cap are declined automatically by the cashier
Loss Limits
A loss limit sets the maximum net amount you can lose within a defined period; once reached, further play that would exceed the limit is blocked until the period resets.
Loss limits are set at Account – Responsible Gambling – Loss Limits; the same cooling-off rules apply as for deposit limits – reductions are instant, increases require a waiting period.
Your current loss total within the active period is tracked in real time and visible alongside the limit at Account – Responsible Gambling.
Session Time Limits
A session time limit ends your active gaming session automatically after a set duration – useful for keeping individual play sessions within a planned boundary.
- Set a session duration at Account – Responsible Gambling – Session Limits
- A reminder notification appears when you approach the limit
- The session closes automatically when the time expires – unsettled bets are recorded as normal
- You can log back in after a session limit expires unless a cooling-off period has also been set
Reality Checks
A reality check sends a notification at regular intervals during a session to remind you how long you have been playing and how much you have wagered or won or lost.
The interval is set at Account – Responsible Gambling – Reality Check; options typically range from 15 minutes to several hours depending on your preference.
Reality checks do not end your session – they provide information to help you make an informed decision about whether to continue.
Cooling-Off Period
A cooling-off period temporarily suspends your ability to deposit or play without fully closing your account – it provides a short break while keeping your account intact for when the period ends.
| Duration Option | Effect | How to Set |
|---|---|---|
| 24 hours | Deposits and play blocked | Account – Responsible Gambling – Cooling-Off |
| 7 days | Deposits and play blocked | Account – Responsible Gambling – Cooling-Off |
| 30 days | Deposits and play blocked | Account – Responsible Gambling – Cooling-Off |
| Custom period | Deposits and play blocked | Account – Responsible Gambling – Cooling-Off |
A cooling-off period cannot be shortened once activated; it runs for the full duration regardless of any request to lift it early.
Self-Exclusion
Self-exclusion closes your access to the platform for a defined minimum period; it is a stronger measure than a cooling-off period and is designed for players who feel they need a significant break from gambling.
- Self-exclusion is set at Account – Responsible Gambling – Self-Exclusion
- Minimum and maximum exclusion periods are confirmed during the setup process
- During exclusion, deposits, play, and withdrawals of bonus funds are blocked
- Any pending real-money withdrawal at the time of exclusion will still be processed
- Self-exclusion cannot be reversed before the minimum period expires – contact support if you believe an error was made at the time of activation
- After the exclusion period ends, reactivation requires a deliberate opt-in – access is not restored automatically
External Support Organisations
Independent support services are available for anyone who feels gambling is negatively affecting their life or the lives of people around them.
| Organisation | What They Offer | How to Reach Them |
|---|---|---|
| GamCare | Free counselling and support for problem gambling | gamcare.org.uk |
| Gambling Therapy | International online support and forums | gamblingtherapy.org |
| National Gambling Helpline | Free 24/7 telephone support (UK) | 0808 8020 133 |
These organisations operate independently of the platform and provide confidential support at no cost.
Account Verification and Minor Protection
Age verification is carried out during the registration and KYC process; accounts cannot be fully activated without confirming the holder is of legal gambling age.
If you share a device with minors, consider using device-level parental controls or filtering software to prevent unauthorised access to gambling sites.
For information on account verification documents and the KYC process, visit our support team who can guide you through the steps at Account – Verification.
How to Use Multiple Tools Together
The responsible gambling tools are designed to work in combination – setting a deposit limit alongside a session time limit and a reality check creates a layered approach that addresses both spending and time spent playing.
- Start with a deposit limit that reflects your actual entertainment budget
- Add a session time limit to keep individual play sessions within a set window
- Enable a reality check notification to stay informed mid-session
- Use a cooling-off period if you want a break without full account closure
- Choose self-exclusion for a longer, enforced break with no early exit option
FAQ
How do I set a deposit limit on my account?
Go to Account – Responsible Gambling – Deposit Limits, choose a daily, weekly, or monthly cap, enter the amount, and confirm – the limit applies immediately.
Can I reverse a self-exclusion before it ends?
Self-exclusion cannot be reversed before the minimum period expires; contact support if you believe the exclusion was set in error, but early removal is not guaranteed.
What happens to my balance during self-exclusion?
Any real-money balance pending withdrawal at the time of self-exclusion will still be processed; bonus funds are forfeited when self-exclusion is activated.
How quickly does a deposit limit reduction take effect?
Deposit limit reductions apply immediately; the new lower cap is enforced on the next deposit attempt after you confirm the change at Account – Responsible Gambling.
Can I increase my deposit limit immediately?
No – deposit limit increases require a mandatory cooling-off period before taking effect; the waiting time is displayed when you submit the increase request.
What is a reality check and how does it work?
A reality check is an on-screen notification sent at a set interval during play to show how long you have been playing and your net position; it does not end the session but prompts you to review your activity.
Is self-exclusion permanent?
Self-exclusion runs for the period chosen during setup; after the period ends, reactivating your account requires a deliberate opt-in – access is not restored automatically.
Where can I find external help for problem gambling?
GamCare (gamcare.org.uk), Gambling Therapy (gamblingtherapy.org), and the National Gambling Helpline (0808 8020 133) all provide free, confidential support independent of this platform.