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21bit Casino Withdrawals – How to Cash Out, Limits and Processing Times
Withdrawals are submitted at Account – Cashier – Withdraw; the request enters a review queue immediately after submission.
Before your first withdrawal can be processed, identity verification must be completed at Account – Verification – the cashier will prompt you if documents are still required.
Any active bonus wagering requirement must also be satisfied before a withdrawal request will be approved; check Account – Bonuses for current progress.
How to Submit a Withdrawal
The withdrawal process starts and ends in the cashier; once submitted, you can track the status at Account – Cashier – Transaction History.
- Log in and open Account – Cashier – Withdraw
- Select the payment method you wish to withdraw to
- Enter the amount – within the minimum and maximum limits shown
- Confirm the request; it enters the review queue immediately
- Monitor progress at Account – Cashier – Transaction History
- Once approved, funds are dispatched to your selected method
Processing Times by Method
After a withdrawal request is approved internally, dispatch time depends on the payment method – cryptocurrency clears faster than card payments due to banking intermediaries.
| Method | Approx. Time | Notes |
|---|---|---|
| Visa / Mastercard | ≈ 2-3 business days | Bank processing adds to total time |
| Skrill / Neteller | ≈ 2-3 business days | Must match deposit method |
| Bitcoin (BTC) | ≈ 1-2 business days | Subject to blockchain confirmation |
| Ethereum (ETH) | ≈ 1-2 business days | Subject to blockchain confirmation |
| Litecoin / USDT | ≈ 1-2 business days | Network speed varies |
These are approximate figures; actual processing times can extend if a manual review is triggered or if KYC verification is incomplete.
Withdrawal Limits
The maximum cashout per transaction is £15,000; for withdrawals above this amount, contact support via live chat before submitting to discuss the process.
Minimum withdrawal amounts are confirmed in the cashier at Account – Cashier – Withdraw at the point of selecting a method – they vary by payment type.
VIP account holders may have elevated withdrawal limits; current limits for your account tier are visible at Account – VIP.
KYC Verification Before Withdrawal
Identity verification is a mandatory step before the first withdrawal is released; the platform requires documents confirming your identity, address, and payment method ownership.
| Document | Accepted Format | Purpose |
|---|---|---|
| Photo ID | Passport, driving licence, national ID | Identity confirmation |
| Proof of address | Utility bill or bank statement (under 3 months) | Address confirmation |
| Payment method proof | Card photo or e-wallet screenshot | Ownership of deposit method |
Documents are submitted at Account – Verification; review typically takes up to a few business days depending on submission quality and current queue volume.
For detailed guidance on what to upload and how to format documents, visit our support team via live chat.
Conditions That Must Be Met Before Withdrawal
Several account conditions are checked automatically when a withdrawal is submitted; failing any check places the request in a pending state until resolved.
- KYC documents uploaded and approved at Account – Verification
- No active bonus with incomplete wagering at Account – Bonuses
- Withdrawal amount within the permitted limits for the selected method
- Withdrawal method matches the method used for the qualifying deposit
- Account in good standing with no compliance flags
Withdrawal Status – What Each Status Means
The status of every withdrawal request is visible at Account – Cashier – Transaction History; each label has a specific meaning.
| Status | Meaning | Action Required |
|---|---|---|
| Pending | Request submitted, awaiting review | None – wait for processing |
| In Progress | Under manual review by the finance team | None – contact support if over 3 days |
| Approved | Dispatched to payment provider | Wait for provider to credit your account |
| Declined | Rejected – reason in transaction notes | Check notes, resolve issue, resubmit |
Withdrawal Problems and Solutions
Withdrawal Taking Longer Than Expected
A withdrawal that remains in “Pending” or “In Progress” beyond the standard window may be undergoing an enhanced review – this is more common for first withdrawals or larger amounts.
- Confirm KYC is approved at Account – Verification
- Check that no active bonus is blocking the request at Account – Bonuses
- Allow the full ≈ 2-3 business day window before escalating
- Contact support via live chat with your withdrawal transaction ID if the window has passed
- Have your username, withdrawal amount, and submission date ready when contacting support
Withdrawal Declined
A declined withdrawal has a reason noted in Account – Cashier – Transaction History; the most common causes are incomplete verification or an unmet wagering requirement.
- Read the decline reason in Transaction History before contacting support
- Complete any outstanding KYC steps at Account – Verification
- Check that all bonus wagering is complete at Account – Bonuses
- Resubmit the withdrawal after resolving the flagged issue
- Contact support if the reason is unclear or if the decline appears to be an error
Withdrawal Sent to Wrong Account
Withdrawals are dispatched to the method and account details submitted in the cashier; always double-check wallet addresses and card details before confirming.
- Verify the destination details shown on the confirmation screen before submitting
- For cryptocurrency withdrawals, confirm the wallet address character by character
- If an error is identified before dispatch, contact support immediately to attempt a cancellation
- Once dispatched to a correct address on record, the transaction cannot be reversed
Bonus Balance Showing Instead of Real Balance
If your available withdrawal balance appears lower than expected, it may include bonus funds that are not yet withdrawable until wagering is complete.
- Check Account – Bonuses to see which portion of your balance is bonus and which is real money
- Only real money balance is withdrawable – bonus balance becomes real after wagering requirements are met
- Forfeiting a bonus removes the bonus balance but releases the real money balance for withdrawal
FAQ
How long does a withdrawal take at 21bit?
Cryptocurrency withdrawals typically complete in approximately 1-2 business days; card and e-wallet withdrawals take approximately 2-3 business days after approval.
Is there a fee for withdrawing?
The platform does not publish a withdrawal fee; check Account – Cashier – Withdraw at the point of submission for any applicable charges shown by your payment method.
What is the maximum I can withdraw at once?
The maximum cashout per transaction is £15,000; contact support via live chat before submitting a withdrawal request above this amount.
Can I cancel a withdrawal request?
A pending withdrawal can be cancelled from Account – Cashier – Transaction History before it moves to “Approved” status; once dispatched, it cannot be reversed.
Why is my withdrawal still pending after three days?
A withdrawal in pending status beyond three business days usually indicates a manual review or an outstanding verification step – contact support with your transaction ID for an update.
Do I need to verify my account for every withdrawal?
Verification is a one-time process; once your documents are approved at Account – Verification, subsequent withdrawals are processed without repeating the full KYC steps.
Can I withdraw to a different method than I deposited with?
Withdrawals are normally returned to the deposit method used; to request an alternative method, contact support before submitting the withdrawal request.
What documents do I need for KYC?
You need a government-issued photo ID, a proof of address dated within three months, and confirmation of the payment method used – all submitted at Account – Verification.